Customer
Service Center
How to
contact us:
Cones
USA
2436 East Randol Mill Rd
Arlington, Tx 76011
Phone 877-777-5879
Fax 877-977-7587
Shipping Policy:
Items are
normally shipped UPS Ground. The quantity of your total order will
determine if the shipment will go by UPS or by freight truck. In
either case your shipping amount will be determined once we receive
your order & get a freight quote. You will be notified of the
freight charges prior to us shipping the order. You can call us for a
freight quote prior to you placing the order. These items normally
ship between 1 - 7 days. Please indicate to us if you need rush
shipping & we will do whatever we can to accommodate your request.
It is
extremely important that you examine the package. If there is
damage note that on the BOL that you sign. DO NOT LET THE DRIVER
LEAVE UNTIL YOU INSPECT THE PACKAGE. If you sign for the package &
do not notate damage the trucking co may or may not pay for damages.
If we are in error and ship the wrong product, we will pay for all
shipping charges.
Returns
We want you to
be satisfied with your products. If you are not completely satisfied
please call us so we can make it right. We will need to issue a
return authorization number. This number will speed the return
process & make sure the right account is credited properly.
All returns
may be subject to a restocking fee. If the error is ours you are not
responsible for the shipping cost or the restocking fee to return the
item. However, if we have done our part & the error is yours we
do expect that you pay the shipping to return the product. You are
also responsible for any & all restocking fees.
Sorry but we
can not issue credit or accept a return on a special order or custom
merchandise. (Unless we made an error producing the item)
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